Return & Refund Policy

Effective Date: 21/02/2026

At our store, customer satisfaction is very important to us. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process simple, transparent, and fair.

Please read this policy carefully to understand your rights and our procedures.

1. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

  • The return request must be raised within 3 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, tags, labels, invoices, and accessories must be intact.

  • The product must not be damaged due to misuse, negligence, or improper handling by the customer.

We reserve the right to inspect returned items before approving a refund or exchange.

2. Return Timeframe

Customers must initiate a return request within 3 days from the date of delivery.

To request a return, please email us at:
[EMAIL ADDRESS – deepakkumarbharti00@gmail.com]

Kindly include:

  • Order ID

  • Product name

  • Reason for return

  • Clear photos or an unboxing video (if damaged or defective)

Return requests submitted after the specified timeframe may not be accepted.

3. Refund Process & Timing

Once we receive and inspect the returned product:

  • You will be notified about the approval or rejection of your refund.

  • If approved, the refund will be processed within 7 WORKING DAY.

  • The refund will be credited to your original payment method (or bank account, where applicable).

Please note that banks or payment providers may take additional time to reflect the refunded amount.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error or a defective product.

4. Exchange Options

We offer exchange options subject to product availability.

  • Exchanges are available for size issues, defective products, or wrong items delivered.

  • If the requested exchange product is unavailable, we may offer a refund or store credit.

Exchange requests must also be initiated within 3 days of delivery.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 3 days of delivery.

  • Provide clear photos and, preferably, an unboxing video as proof.

After verification, we will:

  • Arrange a replacement, or

  • Issue a full refund (including shipping charges, if applicable).

Failure to provide proper proof may result in rejection of the claim.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or worn products

  • Products damaged due to misuse

  • Personal care or hygiene products (if opened)

  • Customized or personalized items

  • Clearance or final sale items

These restrictions help us maintain product quality and hygiene standards.

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.

  • If the return is due to personal preference or change of mind, the customer may be responsible for return shipping charges.

In some cases, we may arrange a reverse pickup depending on location and courier service availability.

8. Cancellation Policy

Orders may be canceled before they are shipped. Once dispatched, cancellation may not be possible and will fall under the return policy.

9. Contact Us

For all return and refund-related queries, please contact us at:

Email: deepakkumarbharti00@gmail.com

We are committed to resolving issues fairly and quickly. Your trust is important to us, and we aim to provide a transparent and customer-friendly return experience.

Thank you for shopping with us and for giving us the opportunity to serve you.

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